Shipping policy

Shipping Policy

Last Updated : June 25 2026

At JOYOSU, we are committed to delivering high-quality wellness products as quickly and efficiently as possible.

📦 Processing Time

🚚 All orders are processed within 1–3 business days after payment confirmation.

📦 Orders are not processed, shipped, or delivered on weekends or holidays.

🚚 During periods of high demand, processing times may be slightly extended. If there is a significant delay in shipping your order, we will contact you via email.

🚚 Shipping Time

📦 Once your order has been processed and shipped, estimated delivery times are:

🚚 United States: 7–10 business days

📦 International Orders: 10–20 business days (depending on destination)

🚚 Please note that delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather conditions, customs processing, or peak holiday periods.

📦 Order Tracking

🚚 Once your order has been shipped, you will receive a confirmation email containing your tracking information.

📦 Please allow up to 48 hours for tracking updates to appear.

🚚 Incorrect Address Information

📦 Customers are responsible for providing accurate shipping information at checkout.

🚚 JOYOSU is not responsible for orders shipped to incorrect addresses provided by the customer.

📦 Lost or Delayed Packages

🚚 While we work with trusted shipping partners, JOYOSU is not responsible for delays caused by carriers, customs, weather, or other unforeseen circumstances.

📦 If your package appears to be lost, please contact us at [your email address], and we will do our best to assist you.

🚚 Damaged Items

📦 If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged product and packaging.

🚚 We will review your claim and work toward an appropriate resolution.

📦 Contact Us

🚚 JOYOSU Customer Support

📦 Email: contact@joyosu.com

Thank you for choosing JOYOSU.

We appreciate your trust and look forward to supporting your wellness journey.